Customer Service


Easy and secure payment by Payson and PayPal

Payson – Even if you do not have a Payson , you can quickly do the transaction through Payson . Payson cooperate with VISA , MasterCard, in Europe, and any Swedish banks that offer direct payments, Swedbank, Handelsbanken , SEB and Nordea , Sweden and Finland.Payson keep high security and is PCI certified by Trustwave , an international organization for secure e -trade. All traffic is encrypted by SSL 128 bits, and all card transactions based on banks’ so-called 3D – Secure technology .

Payson started 2004 in Sweden and over a million people have used Payson , a renowned payment solution on the Internet . Read more about Payson here: www.payson.se

PayPal – Have their own PayPal account and enables rapid card payments with Mast , VISA and American Express. PayPal complements the store’s payment solutions with payment cards outside of Europe .

PayPal payments are high security and automatically send high data encryption. Learn more about PayPal here: www.paypal.com/se .


Deliveries by mail

All orders are delivered by mail

Delivery time

We will send the goods as soon as possible after you placed the order . Our goal is to ensure that your painting has left us no later than 24 hours after you place your order.
In need of urgent delivery , please contact customer service , so hopefully we can grant the wish .
There is opportunity for those who live near us in Norrköping to pick up the painting on the spot. Then you can get his picture on the spot. You order when his painting as usual here on the web and then call us and announces that it is setting . During the time that you take to us so we had time to fabricate your frame.


Quality and security guarantees

We guarantee that the products meet high quality standards regarding imaging and framing and undamaged on delivery within Sweden . If the product does not fulfill the promised level of quality we guarantee replacement to the new product. We ask you to contact customer service so that we can quickly correct any errors . If you are not satisfied with the product or wish to complain about it, you must do so within 14 days after delivery. Replacements is of course completely free of charge for you. If the painting to be returned , we stand for the return shipping. We will send the return labels affixed to the original packaging .
EgenTavla.se disclaims its guarantee regarding the image formation of the original uploaded image file does not hold sufficient quality to be edited. Egentavla.se disclaims its guarantee of flawlessness if it is proved that the damage is due to the accident after the recipient received the goods , negligence or abnormal use .

Images

You as the buyer are responsible for bilrättigheterna the uploaded for printing .

Ångerrätt
Då produkten i vårt fall är specialanpassad för kunden/mottagaren är den undantagen från ångerrätt.


Unclaimed goods

If we receive packages that have not been collected at the post office, we reserve the right to charge all costs arising in connection with this return .


false orders

We work with the police and all the false orders or attempts at fraud police. EgenTavla.se all information to the police to provide assistance during the investigation.


The Personal and Anti- Spam Policy

We follow the Swedish Personal Data Act. It maintains a high level to provide individual protection for the personal data stored. Under this law , we must ask you to agree that we process and store data in our database . Through the purchase of Tavlogram.se confirm this agreement .
Personal data and e- mail addresses stored in our customer database . No unauthorized person has access to such records and personal data and / or email addresses will not be disclosed to other companies. You can always contact us to access the data , change or delete them.
We participate not to send so-called spam , but only send newsletters to those who requested / accepted this .

About cookies
A cookie is a small text file which the website you visit saves on your computer. In some functions , for example in the order form , using EgenTavla.se cookies.
Cookies are used among other things to the order function to work, and to give us traffic data ( for example, information about how many visitors we have on hand ) . Without it, for example, you are not able to go back in order without having to fill in all the information each time .
Cookies give us no information about you as a user and can not transmit the virus to you.
If you do not want any cookies, you can choose not to accept cookies in your browser , you can find instructions in your browser’s help texts (poss. You can end the visit by closing the browser window ) . Note To turn off the cookie function may mean that you do not have access to all pages , or get error on some pages . For example, it is not to implement card purchases .


Freedom of choice

Any dispute under these terms shall be governed by Swedish law. EgenTavla.se following Board for Consumer Complaints ( ARN ) recommendations .